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Shipping & Returns

Shipping Policy:

We ship our items from various warehouses distributed across the United States to insure quick delivery to your destination.  Our inventory updates throughout the day; however, it is possible that items may be out stock in our warehouse prior to the most recent inventory updates. 

All in-stock items typically ship within 1-2 business days.  Regular Ground orders typically ship via FedEx Ground, UPS Ground, or US Postal Service.  Express deliveries will ship via FedEx or UPS.

Some items may require additional handling or freight (LTL - "less than truckload") charges that our shopping cart may not account for.  If this is the case, you will be contacted with the option to pay the additional freight fees required.  Most large appliances (refrigerators, freezers, etc), any TV 46" or larger, or any Plasma TV, and projection screens typically are required to ship via freight delivery.

Tracking will be provided and updated on the site after shipment.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Returns and Return Policy:

All return requests should be submitted to our Returns Department by sending an email to:

Please include the following:
1.  Your Order Number

HPP sells on numerous marketplaces.  The Order # may be in this format for either marketplace:
HPPEnterprises.Com:  20xxxxxxxxx
Amazon.Com:  000-0000000-0000000
Buy.com:  00000000
Sears.Com Marketplace:  Last 7-Digits of your "SalesCheck" number.
Ebay:  Your UserID and Listing ID

2.  Purpose of Return
(if defective, please describe the defect and steps taken with manufacturer support to confirm defect)

3.  Condition of Item
(new/sealed or used/opened)

Upon receipt of your request, we will issue a RA# (Return Authorization Number).

Do not return items without a RA#.  If an item is returned without a RA#, it could be returned to sender.  Delays will occur in processing all non-authorized returns. 

Return Policy Details:
30-Day Return Policy
Some Returns Must Go Directly to Manufacturer, based on Manufactuer Specs
No Returns on Opened Software or Video Games
HPP reserves the right to charge up to a 50% restocking fee on used/damaged items.  Typical restocking is 15%.  Examples of items that may incur a higher restocking fee are obvious used items with extreme wear that are not resellable.  Also, broken/damaged computer components (bent pins on motherboards, processors, etc).  Toys and games, such as stilts, and outdoor gear (tents, backpacks) that have been used.  Intimate apparel (underwear, etc) is non-returnable for any reason.

Refunds will be issued (less shipping and restocking fee, where applicable) within 7-10 days of confirmed receipt of goods.

All original materials, packaging, boxes, manuals must be included.  Please do not discard original packing/materials until you are certain you are keeping the product.   In most cases we are unable to return products to our suppliers or manufacturers if the original packaging is not available.