We ship our items from various warehouses distributed across the United States to insure quick delivery to your destination. Our inventory updates throughout the day; however, it is possible that items may be out stock in our warehouse prior to the most recent inventory updates.
All in-stock items typically ship within 1-2 business days. Regular Ground orders typically ship via FedEx Ground, UPS Ground, or US Postal Service. Express deliveries will ship via FedEx or UPS.
Some items may require additional handling or freight (LTL - "less than truckload") charges that our shopping cart may not account for. If this is the case, you will be contacted with the option to pay the additional freight fees required. Most large appliances (refrigerators, freezers, etc), any TV 46" or larger, or any Plasma TV, and projection screens typically are required to ship via freight delivery.
Tracking will be provided and updated on the site after shipment.
Returns and Return Policy:
All return requests should be submitted to our Returns Department by sending an email to:
Please include the following:
1. Your Order Number
HPP sells on numerous marketplaces. The Order # may be in this format for either marketplace:
Sears.Com Marketplace: Last 7-Digits of your "SalesCheck" number.
Ebay: Your UserID and Listing ID
2. Purpose of Return
(if defective, please describe the defect and steps taken with manufacturer support to confirm defect)
3. Condition of Item
(new/sealed or used/opened)
Upon receipt of your request, we will issue a RA# (Return Authorization Number).
Do not return items without a RA#. If an item is returned without a RA#, it could be returned to sender. Delays will occur in processing all non-authorized returns.
Return Policy Details:
30-Day Return Policy
Some Returns Must Go Directly to Manufacturer, based on Manufactuer Specs
No Returns on Opened Software or Video Games
15% restocking fee
Refunds will be issued (less shipping and restocking fee, where applicable) within 7-10 days of confirmed receipt of goods.
All original materials, packaging, boxes, manuals must be included. Please do not discard original packing/materials until you are certain you are keeping the product. In most cases we are unable to return products to our suppliers or manufacturers if the original packaging is not available.